Integrated operations (IO) are in the oil industry looked upon as a strategic tool to achieve safe, reliable and efficient decisions. Integrated operations involve using technology that brings competence, data and tools together in real time, regardless of distance, and which has the potential to enable improved and faster decisions. Interaction in an IO setting may happen both face-to-face, and across distance. Most oil companies have managed to find efficient solutions with respect to technological tools and their usage. The main challenge for IO today, is how the participants are interacting - more precisely, the participants' interaction skills. In this paper, theoretical and empirical foundations for interaction will be presented. A method for Structured Observation and Feedback in Integrated Operation (SOFIO) will be described, and will be described, and general recommendations from an observation study regarding interaction and interaction skills will be presented.
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