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Every Bite Is an Experience: Key Point Analysis of Business Reviews

机译:每一口都是一种经验:关键点分析商业评论

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摘要

Previous work on review summarization focused on measuring the sentiment toward the main aspects of the reviewed product or business, or on creating a textual summary. These approaches provide only a partial view of the data: aspect-based sentiment summaries lack sufficient explanation or justification for the aspect rating, while textual summaries do not quantify the significance of each element, and are not well-suited for representing conflicting views. Recently, Key Point Analysis (KPA) has been proposed as a summarization framework that provides both textual and quantitative summary of the main points in the data. We adapt KPA to review data by introduc-ing Collective Key Point Mining for better key point extraction; integrating sentiment analysis into KPA; identifying good key point candidates for review summaries; and leveraging the massive amount of available reviews and their metadata. We show empirically that these novel extensions of KPA substantially improve its performance. We demonstrate that promising results can be achieved without any domain-specific annotation, while human supervision can lead to further improvement.
机译:以前的审查摘要的工作侧重于测量审查产品或业务的主要方面的情绪,或创建文本摘要。这些方法只提供了数据的局部视图:基于宽度的情绪摘要缺乏足够的解释或对方面评级的理由,而文本摘要不会量化每个元素的重要性,并且不适合表示冲突视图。最近,已经提出了关键点分析(KPA)作为概括框架,该概要提供了数据中主要点的文本和定量摘要。我们通过介绍集体关键点挖掘来调整KPA来审查数据,以便更好的关键点提取;将情感分析整合到KPA;确定审查摘要的好关键点候选;并利用大量的可用点评及其元数据。我们凭经验展示了这些KPA的这些新颖的延伸显着提高了其性能。我们证明可以在没有任何具体领域的注释的情况下实现有前途的结果,而人类监督会导致进一步改善。

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