Research on Power Customer File Management Based on Historical Data Feedback

摘要

At present, the paper management mode is also applied in the management of customer files in power enterprises, which not only consumes a lot of manpower and financial resources, but also makes the efficiency of file scheduling and consulting extremely low, and is prone to file loss, which seriously affects the maintenance and management of power customers. In order to improve the effect of power customer file management, a method of power customer file management based on historical record data feedback is designed. Through the acquisition of power customer information, the construction of power customer information database, on this basis, according to business process optimization, document and contract file management, customer data collection and transfer three steps to achieve power customer file management. The results show that the information loss of power customer archives and the searching time of power customer information are the indicators to prove the effect of power customer file management. The results show that the information loss is significantly reduced and the user information query time is less, which proves that the management effect of the power customer archives management method designed in this paper is good.