Design of Social Media User Satisfaction Evaluation System from the Perspective of Big Data Services

摘要

In the era of big data, an important way for country to develop digital economy and improve information management capabilities is to develop service-oriented social media. Based on this background, this article studies the significant impact of service methods, information content, problem-solving quality, and infrastructure facilities of new social media platform on the social media services maturity and user satisfaction. According to the functional characteristics of the social media platform, the user satisfaction evaluation model of social media is constructed.