Re-imagining Technology Adoption Research Beyond Development and Implementation: ITOps as the New Frontier of IS Research

摘要

IT operations (ITOps) is a key function in IS organisations. To manage and ensure the availability and reliability of the plethora of new/emerging and complex technologies that organisations increasingly adopt, ITOps had undergone significant changes and is currently going through major transformations. This paper assesses the current status of ITOps research. It reviews the literature across the A1S basket of eight journals, specifically over the last four decades. The analysis highlights the key areas in need of updating and research effort. The paper concludes that ITOps is ripe for further research and it is timely for IS research to update its knowledge base on the management of IT including ITOps, considering the significance of emerging technologies in the IT landscape.