Applying Quality Function Deployment in Game Design

摘要

Quality Function Deployment is a useful tool in product development and design with the application of voice of customer in collecting customers' needs. The purpose of these studies is to apply the effective use of Voice of Customer in redesigning a game for educating youth about cyberbullying. The data collection from Voice of Customer or consumers' feedback might help the producer to improve the quality of the designed game. The Voice of Customer provides the needs of redesign, based on users' requirements. In game designing phase, it is very important to distinguish each specification and characteristic, which translated from Voice of Customer to House of Quality matrix. This research would indicate the customers' requirements and production team idea might be measured and translated to a systematic data. The specific technical data could be planned ahead with specific design details 1. As a conclusion, this study would benefit the Small Medium Enterprises design team or the designers to style an item from customers view with organised projection of the product. The finding also could assist designers to recognise specific quality details of the education from consumers to make further detail research from the customers' requirements.