Bureaucratic Knowledge of The Quality of Tourism Service In Lake Toba Parapat North Sumatera

摘要

The purpose of this research was to determine and analyze Bureaucratic Knowledge of The Quality of Tourism Service In Lake Toba Parapat North Sumatera. Method of this research used by descriptive qualitative research method. Respondents were 30 bureaucratics in Girsang Sipangan Bolon District Lake Toba Parapat North Sumatera. Data collection technique was research instrument (questionnaire), interview and observation. The Bureaucratic knowledge was measured by assigning scores/grades on 27 questions. For the correct answers rated 1, and false answers rated 0. Data analysis techniques used by data organization, reduction and interpretations. The result showed that bureaucratic knowledge of the quality of tourism service in Lake Toba Parapat North Sumatera were good. But the high knowledge alone is not enough. It needs to implement with a high willingness and commitment for bureaucratic and also all stakeholders include businesses, society and government.