Although often perceived as poorly attractive and unreliable, buses are central in the development of sustainable mobility options in urban areas. Therefore, 3iBS - the Intelligent, Innovative, Integrated Bus Systems (a research project funded by the European Commission) promoted the research on a new generation of vehicles and facilities. Specific emphasis was placed on the design of bus stops as crucial elements to improve the quality and accessibility for all of bus services. The paper describes the conflicts to solve and stresses the need of univocal directions to design inclusive bus facilities; specific recommendations for implementing innovations in this field are eventually provided.
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