Research on the relationship between supportive human resource and employees innovative behavior in service industry

摘要

The study tries to verify relationship between supportive human resource practices (SHRP), positive emotion and service employee innovation behavior via questionnaires, through spss analysis, the results show that: positive emotions is important variable that affect service Employees innovation behavior; growth opportunities and training, performance evaluation, participation and job security all have a positive role in promoting innovative behavior, but welfare is not; positive emotions play a fully mediating role in performance evaluation and innovation behavior, play part mediating role in growth opportunities and innovation behavior, employment security and innovation behavior. So Enterprises should enhance management in employee training, employment security, performance evaluation which make employees more willing to innovate.