An Empirical Study of the Influence of Person-Supervisor Fit on Organizational Citizenship Behavior: A Case of Service Industry

摘要

Service industry is a typical labor-intensive business. For service firms, the organizational citizenship behavior of employees can enable the enterprises to obtain absolute predominance in competitions. Considering the team work characteristics of organization features in service corporations, this paper dynamically examines the influence of person-supervisor fit on organizational citizenship behavior. From the results of empirical tests on 181 "director-staff" matched data, it can be shown that in service corporations, value congruence and personality similarity have significant positive effects on all aspects of OCB, while demographic similarity has a significant negative impact on OCB-Society.