A Proposal for an Affective Design and User-Friendly Voice Agent

摘要

In these days, most technical research conducted in relation to the voice agent which is mounted on mobile devices. However, research on the affection of users who use voice agents has not been studied yet. In this study, we assumed that users' affective responses to three Voice Agents (Siri, Bixby, and Google Assistant) might be different. To do this, we asked the participants to perform four tasks (voice registration, checking information, using the specific functions, and joking). Hence, affective responses were measured by SAM (Self-assessment Manikin). Finally, we found out the difference of users' affective responses to each voice agent. Then we propose design factors for userfriendly voice agent on the mobile.