User Resistance to Use E-Parking System in Indonesia from the Status Quo Bias Theory Perspective: Evidence from Padang City, West Sumatera Province

摘要

E-parking system offers four advantages than conventional parking system, which are transparency, accountability, improving the quality of public services, and quality design. Unfortunately, the implementation of the e-parking system in Padang City failed, because it only runs less than 1 year. This study aims to explain user resistance to e-parking system in Padang City using the status quo bias theory. The sample of the study were 113 vehicle owner who parked their vehicles on Pondok, Permindo and Niaga roads; which designated as pilot project of e-parking system in Padang city. A field survey was conducted to collect data and multiple regression analysis was used to analyze the data by using SPSS. This study found that switching cost had positive influence on user resistance to use e-parking system. On the other hand, mimetic pressure has negative influence on user resistance to use e-parking system in Padang city.