The current environment is characterized by dynamic changes and growing business complexity. Under these circumstances, enterprises more often consider an implementation of a process-based methodology to adapt to the requirements of the market and the customers [1, 21]. Generally, a process approach means "end-to-end" concentration on the business processes that enables an organization to recognize and satisfy the needs of their internal/external customers. It may have a positive influence on improving an enterprise's performance thanks to a better understanding of the present situation and the efficiency of the entire organization [1, 19, 26]. One of the most important factors for improving an enterprise's capacity is realizing and acknowledging that any process inconsistencies actually exist [6, 32]. The results of their identification and prioritization justify the aim and scope of process improvement initiatives [11, 23]. Moreover, elimination of process inconsistencies can improve an enterprise's ability to react to changing requirements [31].
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