SauSam Model: The Government Process Reengineering Implementation Model to Implement the e-Governance Initiatives in India

摘要

The government processes are complex and the domain is not always limited. The projects are full of functional and non-functional challenges which are the causes of project failure. The government organizations may put different opinions and proceedings on processes, targets and metrics. The lack of a general agreement and adoptability diverts the strategies and goals. Different standards are followed for each project while there should be the change in fundamental principles of the projects.E-Governance project evolution focuses on successful implementation of the Government initiatives by adopting Government Process Reengineering for redesigning and redefining the Government processes. The process reengineering alone is insufficient to fix the complex functional and non-functional issues of the Government processes so the architectural implementation is need of the hour. The Enterprise Architecture offers a structured way to view and define an enterprise process. A standard model can be adopted to keep the pace with challenging environment of the Government so that predefined concepts can be followed with required changes to shun the failure of the e-Governance implementation. In this paper, we highlight our proposed architectural model (named as SauSam Model) of Government Process Reengineering to successfully roll out the e-Governance projects in government sector successfully. We also present a case study on Crop Loan Redemption project by applying our SauSam Model.