The Effect of Interpersonal Relationships and Role Ambiguity on Job Satisfaction and Its Impact Toward Employees' Intention to Leave in Event Organizer Services Provider in Medan

摘要

Event organizer has been growing fast in modern society as an answer for people's need to hold events for them without managing the event themselves. Event organizer enabled people to hold events without properly plan, organize, act, and control the events. As result, there is a high demand for event organizer services. Many events nowadays were hold using event organizer services. Unfortunately, the employees' turnover ratio within event organizer was high. This study aimed to evaluate antecedents of employees' intention to leave. This study evaluated a relationship between interpersonal relationship and role ambiguity with employees' job satisfaction and its impact toward intention to leave. A number of 63 employees from seven event organizations in Medan were participated in this study. Data were gathered by using self-administered questionnaires. The data were analyzed using structural equation model by using SmartPLS. This study showed that interpersonal relationship had a positive and significant effect toward job satisfaction event organizer's employees. The presence of role ambiguity had a negative and significant effect toward job satisfaction. As for employees' intention to leave, interpersonal relationship and role ambiguity may reduce employees' intention but its effect was not significant. The evidence showed that job satisfaction significantly affect the intention to leave. Role ambiguity affect employees' intention to leave positively whereas job satisfaction negatively affect them. Job satisfaction also acted as significant mediating variable for interpersonal relationship and role ambiguity to affect employees' turnover intention. Thus, in order to reduce employees' turnover intention, management should pay more attention toward their employees' job satisfaction which in this research become determinant factor of intention to leave.