Selecting the best rayon in customer's perspective using fuzzy analytic hierarchy process

摘要

Annually, the best Rayon selection is conducted by the assessment team of PT.PLN (Persero) Cirebon with the goal to increase the spirit of company members in providing an improved service for customers. However, there is a problem in multiple criteria decision making in this case, which is the importance intensity of each criterion in the selection are often assessed subjectively. To solve this problem, Fuzzy Analytical Hierarchy Process are used to cover AHP scale deficiency in the form of 'crisp' numbers. So, it should be considered to use Fuzzy logic approach to handle uncertainty. Fuzzy approach, especially triangular fuzzy number towards AHP scale, are expected to minimize the handling of subjective input, which then will make a more objective result. Thus, this research was conducted to help the management or assessment team in the selection of the best Rayon with a more objective selection in according to the company criteria.