Exploration to Improve the Service Quality and Reduce the Power Customer Complaints

摘要

With the reform of the national Power Grid Corp system, China's power supply enterprises are facing new opportunities and challenges. However, for a long time, it has been influenced by traditional ideas, management system, personnel quality and other factors. The power supply enterprise should not only participate in the market competition, but also face the increasing expectation of the electric power customer, and pursue higher economic benefit and good social benefit. Only by eliminating and reducing the gap between service standards, levels and customer expectations can we achieve this goal. How to improve the service quality and customer satisfaction of electric power personnel quickly, which has become an urgent problem for Changchun power supply company. Therefore, in the analysis of customer satisfaction point of the station, and actively seek business performance and quality service marketing strategy. It is of great practical significance to promote the development of electric power companies to further standardize and improve the quality of service and enhance the core competitiveness.