Front-end conditions for product-service system design

摘要

This research shows the preliminary results of ongoing research in the understanding of front-end conditions that lever the organization's general disposition toward creating new product-service systems. Semi-structured expert interviews served to build empirical data to exemplify these conditions. We follow a synthesis approach that provides knowledge for manufacturing as well as service providers. We highlight twenty conditions that enable a synergy between products and services when thinking about innovation strategies. More specifically, it aims to ensure both product and service components and their characteristics are continuously discussed in three consecutive front-end of innovation levels; exploration, ideation and definition.