A Study for Challenges in Service Delivery within the Procurement Function of the Tourism Industry in Hainan

摘要

The study aimed at analyzing the challenges of procurement function on service delivery of the tourism industry in Hainan. The study was guided by three specific objectives including; evaluating the influence of political patronage on service delivery, to determine the effect of community participation on service delivery and to find out the relationship between composition of procurement committees and service delivery. To achieve the study objectives accordingly, the research used descriptive survey design and targeted the procurement staff of the tourism industry companies in Hainan. A census study was therefore conducted among all the procurement staff where questionnaire was used to obtain information from the respondents. Data analysis was conducted using Statistical Package for Social Sciences version 21. The finding indicated that political patronage, lack of community involvement and inadequate composition of procurement committees were major challenges facing procurement processes of tourism industry in Hainan Province. The findings led to recommendations that laws should be enacted to provide amicable remedies for misuse of political positions to influence provincial procurement processes. Further, there should be community involvement in the procurement of major projects within the province. Additionally, there is need for adequate representation to the procurement committees which should be based on academic qualifications and experience to enhance service delivery.