AN INTEGRATIVE FRAMEWORK FOR LOCAL E-GOVERNMENT EVALUATION

摘要

This paper aims to develop a citizen-centric framework for the evaluation of local e-government projects. The proposed model consists of four categories (i.e., information, transaction, interaction-participation, and integration), 14 factors/indices and 83 criteria. The framework incorporates the different aspects of e-government as well as e-participation such as e-consultation, e-deliberation, e-discourse, e-petition, e-voting, and e-polling. Moreover, the rating of the model metrics is based on citizens' perceived importance of the evaluative criteria. Hence, the demand-side of e-government is taken into consideration. This model is anticipated to be used by researchers and e-government managers for the evaluation of local government websites.