The increasing presence of telecommunication offerings on the market poses the question of material and energy consumption. One way to reduce these impacts would be to shift their business model to Product-Service Systems (PSS). To study this prospective, the paper focuses on three telecom offerings provided by a French telecom carrier and analyses how close they are to PSS. The first is a classical telecom business offering dedicated to small and medium sized enterprises. The second is dedicated to the school market, providing a dematerialized solution to help the different actors to interact and share information. The third concerns retirement homes and medical establishments. It helps the medical staff to improve the safety of disabled persons. Evaluation of the cases highlights the key parameters that guide transition to PSS. The paper shows how the method can be used to understand each offer individually and also to establish priorities between the offers for introducing PSS.
展开▼
