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IS FINDING NEEDS AND FILLING THEM A GOOD IDEA? A LONGITUDINAL EXAMINATION OF STRATEGIC ORIENTATIONS

机译:寻找需求并填补他们一个好主意吗? 对战略取向的纵向检查

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"The business enterprise has two and only two basic functions: marketing and innovation. Marketing and innovation produce results; all the rest are costs" (Drucker 1954, p. 144). These two functions are reflected in the most important strategic orientations: innovation orientation (IO) and market orientation (MO), which are deeply embedded in the firm's culture and long-term strategy (Hurley and Hult 1998; Narver and Slater 1990). While the former enables a firm to develop unique capabilities that continually generate innovations as an organizational objective (Siguaw, Simpson, and Enz 2006; Stock and Zacharias 2010), the latter incorporates the voice of the customer in the day-to-day business to better understand and react (Day 1994; Narver and Slater 1990). Literature considers the two approaches 'making products and selling them' versus 'finding needs and filling them' as being distinct (e.g., Narver, Slater, and MacLachlan 2004). Gatignon and Xuereb (1997) argue that strategic orientations are not mutually exclusive but can simultaneously be implemented. Furthermore, Apple Inc. illustrates that its innovative capabilities combined with its pioneering marketing concept are critical sources to realize competitive advantage and to assure superior firm performance in the long run. Thus, including the market view in an innovative culture and strategy seems to yield promising results, in particular when taking into account both dimensions of MO: responsive MO that focuses on customers' expressed and current needs, and proactive MO that focuses on latent orfuturecustomerneeds(Atuahene-Gima, Slater, and Olson 2005; Narver et al. 2004). Surprisingly, research in that field remains scarce and questions unanswered:
机译:“商业企业有两个,只有两个基本功能:营销和创新。营销和创新产生结果;所有其余的都是成本”(Drucker 1954,第144页)。这两项职能反映在最重要的战略方向:创新方向(IO)和市场取向(MO),这在公司的文化和长期战略中深感嵌入(Hurley和Hult 1998; Narver和Slater 1990)。虽然前者使公司能够开发独特的能力,以便不断地将创新作为组织目标(SIGUAW,SIMPSON和ENZ 2006;库存和Zacharias 2010),后者将客户的声音纳入日常业务更好地理解和反应(1994年; Narver和Slater 1990)。文献认为这两种方法“制作产品和销售它们”与“寻找需求”,并将其填补它们是截然不同的(例如,Narver,Slater和Maclachlan 2004)。 Gatignon和Xuereb(1997)认为,战略方向不是互斥的,而是可以同时实施。此外,Apple Inc.说明其创新能力与其开创性的营销理念相结合,是实现竞争优势的关键来源,并在长期运行中确保卓越的公司性能。因此,包括在创新文化和战略中的市场观点似乎产生了有希望的结果,特别是考虑到莫的两种方面:响应莫专注于客户表达和当前需求的主动莫,专注于潜在的奥比尔科商数( Atuahene-Gima,Slater和Olson 2005; Narver等人。2004)。令人惊讶的是,在该领域的研究仍然是稀缺和问题:

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