How to Increase the Quality of Requirements Analysis in Information System Development - The View from Emotional Intelligence

摘要

Accurate requirements are essential to the success of any information system development project. Over the years, numerous studies have investigated factors such as attitude, behavior, and performance that affect the information systems development (ISD) process. Our research focused on how developers' behavior affected end users and the requirements analysis from the emotional intelligence perspective. Specifically, we examined emotional intelligence factors (the quality of communication, control of conflicts between developers and users, and the developers' attitude towards the users) and enterprise characteristics (characteristics of developers, the stability of the staff in the development enterprise, and the characteristics of the project). Using data collected from ISD firms in China, we show that emotional intelligence and enterprise characteristics can both have positive effects on requirements analysis.