Teaching Communication Management in Software Projects Through Serious Educational Games

摘要

Companies that have been successful in implementing software project management, have focused efforts on people-oriented topics, for example, communication and teamwork. In order to effectively disseminate the attributes that the organization expects from a newly formed professional and what the university prepares, it is necessary to adopt ways of teaching that will encourage the involvement of these young people. It is in this context that active teaching methodologies, such as Game Based Learning, have emerged to include processes of experimentation and social interactivity. This work aims to identify and prioritize the practices inherent to Communication Management in Software Projects, that allow to perfect a game for teaching and learning. The steps of this research were: (1) identification of communication management practices and processes in the literature, (2) prioritization of practices and processes through the use of the AHP method, (3) conducting cycles of application of the object of study: an online board game and finally (4). The results allow to conclude that there was an improvement in the number of correct answers after the students played the game, especially in practices Communicate changes efficiently, Accurately collect requirements and Communicate frequently with interested parties. So, it is possible to prove statistically that the game increased students' knowledge about these practices.