Standardizing the Evaluation of QoE by Users - A Methodology to Estimate the Acceptance of Interactive Services

摘要

Every potential service user has had some experience while using a wide variety of interactive services. Therefore, a pre-established concept is carved of what is considered to be a good service when using it. This interferes directly on how the user evaluates the service globally and, consequently, the score that will be given during a test. Being a primarily subjective evaluation, the methodology that estimates the quality of experience requires a method that could translate all this experience into consistent evaluations regarding service acceptance. The objective of this paper is to shape a methodology to estimate the QoE considering the evaluation adjustment of a group of potential users in order to achieve a reference model for future periodic evaluations for a given interactive service