Knowledge Sharing in Product Development - Delimitations of a White Paper Approach

摘要

There is an on-going movement in manufacturing industry towards Product-Service Systems (PSS), which manifests the importance of making experience based knowledge organizationally available. In this paper a study of how white books is used and discussing any delimitations in transferring experiences is in focus. The paper builds on an empirical study in a manufacturing company, which has long ago implemented the white book approach and also has the vision of PSS development. It has been found that the format of a white book and the guidelines for authoring them could be a barrier for expressing individually gained experiences. Subsequently, does not support a knowledge transfer between projects having different aims, perspectives and knowledge domains.