Designing a complex service system in the context of factory planning

摘要

Current planning processes in construction industry oftentimes cannot cope with the complexity of large factory planning projects. As complexity increases in future due to growing team sizes and shorter project durations, there is a strong need for a service system that helps improving planning processes. In this paper, a design method for complex service systems is presented and applied to the case of planning process management. The developed service is applied in an industrial use-case.