Conceptualization Of Public Service Model on City Government

摘要

The purpose of this paper is to publish the findings of research that has spawned an academic concept of public service that is able to increase public satisfaction with local government services. The research uses quantitative methods and statistical analysis. Data were collected through questionnaires that were valid and reliable. The sample was drawn from the stratified proportional random sampling. This process wish to test a model that was constructed based on a variety of models as reviewed from various scientific journals and the results of the research that has been done before. Finally, it was found that there are seven independent variables were able to significantly improve people's satisfaction in public service held by government. In other words, this research found that hypothetical model has been tested on a limited basis in the city government. All variables constructed in the model can be used to form the model, but this model still requires testing the validity of the spectrum of types of services are varied and diverse characteristics of the area, in hopes of finding a stable model structure and universally valued.