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外文会议>Baltic Congerss on Future Internet Communications
>Tandem queueing system MAP#x007C;M#x007C;N#x007C;K - N #x2192; #x25CF;#x007C;M#x007C;R#x007C;#x221E; with impatient customers as a model of remote technical support
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Tandem queueing system MAP#x007C;M#x007C;N#x007C;K - N #x2192; #x25CF;#x007C;M#x007C;R#x007C;#x221E; with impatient customers as a model of remote technical support
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机译:串联排队系统地图n| n| n| k - n→ ●| m| r|∞ 具有不耐性客户作为远程技术支持的典范
We consider a tandem queueing system with Markovian Arrival Process (MAP) as a model of remote technical support. The first stage is a multi-server queueing system with a finite buffer and impatient customers. After the service at the first stage the customer leaves the system or moves to the second stage. The second stage has a finite number of servers and an infinite buffer. The service time at the first and second stages has an exponential distribution with different parameters. The ergodicity condition is derived. A numerically stable algorithm for calculation of the stationary distribution of the system under consideration is presented. The main performance measures are calculated. The Laplace-Stieltjes transforms of the sojourn time distribution at the both stages are derived.
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