The emerging smart grid is a complex system of systems that will heavily depend on information and communication technologies for monitoring and control. As it aims at integrating multiple stakeholders including the end-users, there is evident the need for automating these mass interactions. Agents pose an interesting approach that could empower several aspects of the evolving infrastructure. Applications areas include modelling and simulation, end-user mediation, asset management etc. Especially in dealing with non-deterministic behaviour and empowering automation and negotiation will be valuable in strengthening the cooperation and service-driven interaction of smart grid stakeholders.
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