ValidKI: A Method for Designing Key Indicators to Monitor the Fulfillment of Business Objectives

摘要

In this paper we present our method ValidKI for designing key indicators to monitor the fulfillment of business objectives. A set of key indicators is valid with respect to a business objective if it can be used to measure the degree to which the business or relevant part thereof complies with the business objective. ValidKI consists of three main steps each of which is divided into sub-steps. We demonstrate the method on an example case focusing on the use of electronic patient records in a hospital environment.