SOLVE INSUFFICIENT COMMUNICATIONS: A Measurement-method for Satisfied Communication in Business Organizations

摘要

Communication in widely distributed organizations is in many cases unsatisfactory. This contribution presents a method, which enables scalability for satisfied communication in business organizations. This method has been applied in practice and further evaluated by two IT-companies, which operate globally in the field of Web Engineering, E-Commerce and Usability. In the course of the evaluation for a one-month period, personnel were introduced to a checklist, which is specially designed for capturing communication dissatisfaction. The findings within these two companies are alarming in several respects. Many communication channels, which personnel choose by default, are inadequate and thus unacceptable for them and for the respective communication partners.