Facing the dark side of life: The challenge of addressing users' fears in interaction design

摘要

The paper argues that fear is a powerful factor of user experience, which is likely to have a general effect on utility and usability of interactive technologies. Currently interaction design lacks methods and concepts, which would allow the field to properly understand - and deal with - users' fears. The paper presents a tentative exploration of the aims, challenges, and strategies of addressing users' fears in interaction design.