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The literature reviews on service flexibility theory

机译:服务灵活性理论的文献综述

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In the field of economic development, service industry is in a revolutionary period. Since the 1990s, the problem of service flexibility began to be concerned by the service management and service marketing investigators. This paper mainly conducts a comprehensive review on the concept and classification of flexibility and service flexibility, the type and evaluation latitude of the ability of service flexibility, ways to improve the ability of service flexibility. Finally, the paper discusses limitations and opportunities of the research of service flexibility.
机译:在经济发展领域,服务业处于革命时期。 自20世纪90年代以来,服务灵活性问题开始受到服务管理和服务营销调查人员的关注。 本文主要对灵活性和服务灵活性的概念和分类进行全面审查,服务灵活能力的类型和评估纬度,提高服务灵活能力的方式。 最后,本文讨论了服务灵活性研究的限制和机遇。

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