Performance assessment of a Business Intelligence system acquisition using Balanced Scorecard software

摘要

Our paper emphasizes the way in which IT&C tools - particularly Balanced Scorecard Designer software - provide a real support to the managers which have a global vision on the key factors that assure Business Intelligence performances. Our approach model can be included in the interdisciplinary and frontier research area, responding to some present problems of the following domains: information technology, performance management, business excellence and strategic behavior of the companies in the acquisition process of a Business Intelligence system. Our project regarding the performance assessment of a Business Intelligence system acquisition proposes the implementation of a customized Balanced Scorecard model based on competitive intelligence using Balanced Scorecard Designer software as a promotion tool. The information resulted after the performance assessment of a Business Intelligence system acquisition can be considered precious knowledge that allows a multidimensional analysis at the top management level of a forward-looking company which is able to adjust its strategy to e-business.