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Challenges in adopting and integrating ITIL and CMMi in ICT Division of a Public Utility Company

机译:在公用事业公司ICT部门采用和整合ITIL和CMMI的挑战

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摘要

A case study was being carried out on an ICT division of a public utility company in Malaysia to assess its best practices adoption using ITIL and CMMi. This paper discussed on the challenges and issues faced during the process of assessing the ICT Services Maturity Levels of the company's IT service management. This paper also reviewed in order to help the case company to achieve higher levels of control and performance while delivering operational excellence.
机译:在马来西亚公用事业公司的ICT部门进行了一个案例研究,以评估使用ITIL和CMMI采用的最佳实践。本文讨论了在评估公司IT服务管理的ICT服务成熟度水平的过程中面临的挑战和问题。本文还审查,以帮助案件公司实现更高水平的控制和绩效,同时提供卓越运营。

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