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Knowledge Transfer in ISD Offshore Outsourcing Project

机译:ISD海上外包项目中的知识转移

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In this paper, we present the body of knowledge which is transferred between client and vendor in ISD (Information System Development) offshoring outsourcing project, which are domain knowledge, technical knowledge, process knowledge and culture knowledge. We also find the process of knowledge transfer though the whole ISD project life circles by case study. The results showed that in different stage of project life-circle, the transfer intensity of every kinds of knowledge are different. Domain and business process knowledge are what vendors lack of most according to the current situation of knowledge base for vendors in China. They can accumulate lots of know-how through cooperation with clients in western markets from different vertical industry. We also proposed key factors impacting the effectiveness and efficiency of knowledge transfer in real-life ISD offshoring outsourcing project, which are project character (novelty, customization, complex), client character (firm size, interaction participation, process maturity), client-vendor related character (communication quality, knowledge overlaps, prior cooperation experiences) and vendor character(firm size, work dispersion, absorb ability, culture fit). Among those factors, most of the respondents emphasis that communication, understanding and culture fit are what they most concern of knowledge transfer in onsite-offshoring/dispersed setup. The managerial implications derived from our knowledge transfer framework may help guide vendors pay more attention on the training of culture and communication skills for the employee. And vendors should design knowledge management systems or implement CMM or CMMi to acquire know-how as much as they can through every project
机译:在本文中,我们介绍了ISD(信息系统开发)离岸外包项目的客户和供应商之间转移的知识体,这是域知识,技术知识,过程知识和文化知识。我们还通过案例研究发现整个ISD项目界的知识转移过程。结果表明,在项目寿命的不同阶段,各种知识的转移强度都不同。域和业务流程知识是根据中国供应商知识库现状缺乏大部分的供应商。他们可以通过与不同垂直行业的西部市场的客户合作积累大量的专业知识。我们还提出了影响知识转移的有效性和效率的关键因素,其实际ISD离岸外包项目是项目特征(新颖,定制,复杂),客户特征(公司规模,互动参与,流程成熟),客户 - 供应商相关性格(通信质量,知识重叠,先前合作经验)和供应商字符(公司规模,工作分散,吸收能力,文化适合)。在这些因素中,大多数受访者都强调,沟通,理解和文化适合他们最关心在现场 - 离岸外包/分散设置中的知识转移。我们知识转移框架的管理致境可能有助于指导卖方更多地关注员工的文化和沟通技巧的培训。和供应商应该设计知识管理系统或实施CMM或CMMI以获得通过每个项目的知识如何

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