IT Support at Home - What Do You Do When the Computer is on the Blink?

摘要

Today there is an increased dependence in having access to Internet to acquire information and eServices provided. Numerous numbers of people are not able to make use of the advantages of information technology. Therefore they are at risk to be excluded. Possibilities to have access to an IT support at home could be crucial "Who can I contact when I have problems with my computer at home? The normal answer to that question is that I have a relative or a friend to ask. But everyone do not have someone to ask. Is it the computer, my assistive product, the soft ware, the Internet connection or is it my ignorance that creates the problem? I could need a service easy to use in daily life. Is there a phone number I can use to get in contact with a person that can help me or even solve my problem remote-controlled? I could imagine to pay for such a service."