Motivational Factors Leading to Employees' Performance Improvement in Beijing Commercial Banks

摘要

Many studies have focused on the motivational procedures in the past decades and there have been numerous findings and models. Although efforts have been made for validating the expectancy models, there was almost no examination on performance improvement in Beijing commercial banks. To fill this gap, this study aims to address the question: what kind of method is being used to improve the employee's performance? To answer this question, we need to find out the motivational factors that lead to performance improvement and explore the role that inner motivation and leader-member exchange play in performance improvement. The study consisted of two steps. First of all, we interviewed four employees from commercial banks in Beijing and find out their opinions on the motivational factors. Secondly, we distributed 208 questionnaires to employees in banks. Based on theory of expectancy and Denisi and Pritchard's framework, the hypothesized research model were examined using structural equation modeling technique in LISREL. The result showed that both inner motivation and leader-member exchange act as two mediators in the relationship between expectation links and employees' performance improvement.