Integrated Implementation of a Management System in Qatar: An Innovative Approach Towards a Sustainable Performance Excellence

摘要

The authors believe in a basic loss control principle: root causes of health, safety and environmental accidents are the same root causes of service quality nonconformities. The authors also believe that a mature management system, based on strong leadership and a bottom-up approach, is the way to achieve consistent and long-term performance improvement. This paper explains a practical example of how an oilfield services company used a management system to deliver services while achieving the long-term quality, health, safety and environmental performance expected by Corporate management and Customers.