A Control Structure for Intelligent Emotion-Oriented e-Commerce Systems

摘要

There are various design factors that affect the customer's emotions in an e-Commerce environment. A control diagram identifying the major elements and processes involved in an emotion-oriented e-Commerce system has been created. The control structure and its components are identified and described. For supporting the simulation of emotion-oriented e-Commerce systems the control structure is implemented as a MATLAB-SIMULINK-based control structure.