Key initiatives in process improvement for newly formed power distribution company

摘要

There is an essential need for a newly formed Power Distribution Utility (DISCOM) to take a lot of initiatives to become reliable power supplier in a competitive market. The initiatives taken by a DISCOM in different areas like Process Improvement in technical areas like Operation & Maintenance, Commercial areas like Customer Care to enhance all the related performances. Key challenges involving the initiatives are to deliver quality as well as cost effectiveness to ensure excellence in customer care creates a work environment that encourages teamwork & innovation. With the implementation of the initiatives, effective improvements in the performances in all the areas were observed which enabled the company to IT enabled in the core business operations and adopting best practices for sustainable reforms.