Combining Data Envelopment Analysis And Business Process Simulation For Analyzing The Efficiency Of Business Processes

摘要

A well grounded understanding of process efficiency is essential for the sustainable success of organizations. This paper presents a novel method for analyzing the efficiency of business processes. It combines Data Envelopment Analysis (DEA) and Business Process Simulation (BPS) on process level. DEA is used to measure the efficiency of a process while BPS analyzes potential changes leading to a better efficiency. The combination of DEA and BPS is a promising approach for analyzing the structure of process (in-)efficiency.