Communicating accurate Information is crucial to enable passenger to effectively utilize the transport infrastructure. It is an important element of the total user experience of a metro network. Right information is necessary but not sufficient. It has to be provided at the right place and the right time to facilitate a passenger's decision making throughout various stages of his/her journey. Over the years, the Hong Kong MTR has developed a Passenger Information Strategy to underpin the mission of providing information to her passenger, which is to supply the right information at the right time and in the right place. This paper gives an overview of the MTR Passenger Information Strategy and describes a series of on-going improvement initiatives to put the strategy into perspective. It also attempts to examine a few possible future areas of further development.
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