Backup Monitoring in Large Heterogeneous Business Cloud Computing Environments - A Framework for the Development of a Reliable Automated Process

摘要

With the growing popularity of cloud computing technologies, the expectations towards cloud service providers (CSPs) increase not only in terms of functionality, cost, and service delivery speed, but also for the security of customer data stored remotely. Backup and restore processes are an important part of data security management, as they ensure data integrity and availability. CSPs can be certified for their compliance with established industry standards for data security. However, there is a lack of guidance on how to design internal processes in order to achieve compliance and improve data security management. The study addresses the gap by building a proof of concept software artefact and proposing a conceptual framework that may be used to guide the development of a reliable backup monitoring process and related software, particularly in large heterogeneous system environments.