The Advances of Integrated Geospatial Application in Workforce Management and Field Service Optimization

摘要

Historically, workforce management and field services meant dispatchers and field technicians working with trucks, phones and paper. Today, there is an opportunity to exploit advancements in mobile technologies that distribute data, and even more importantly, information to the field for greater efficiencies and customer responsiveness. The business drivers that are forcing the technology issues are reduced drive time, centralized and automated dispatch, optimized scheduling, improved availability of information and a closed feedback loop from field activities. Electronic geospatial data has not only been limited in the mobile workforce and field service areas, but in many cases it has been non-existent. This discussion will be looking at the technology revolution that is taking place in the areas of geospatial applications and mobile computing platforms. The specific topics that will be covered at this session include: Distributed geospatial field application architectures; Advanced routing, location tracking and service call optimization; Integrating network control, design management and asset tracking with mobile field systems.