Technology and Inter-Organizational Trust: Examining Determinants of Post-Adoption Utilization

摘要

This study investigates the influence of technology trust and inter-organizational trust on first-tier supply chain members' post-adoption behavior toward a specialized information technology. Drawing upon past innovation diffusion research, a model is proposed and tested based on the Technology Acceptance Model. Field interviews followed by a mail survey were used to collect data from 273 first-tier supply chain members of the second largest U.S. automotive service parts logistics operation. A structuraS equation model tested the hypothesized relationships confirming the model's structure. Technology trust and inter-organizational trust have an effect on perceived ease of use and perceived usefulness that further affect technology utilization. Implications of this study along with suggestions for future research are provided.