In recent years, the issue of knowledge management has assumed much greater prominence as an organisational issue. Many organisations are now re-assessing their business objectives and reviewing the management of their resources (Von Krogh et al., 2001; Zack, 1999), A more aggressive competitive environment, coupled with a.move towards creativity and innovation, has ensured that organisations are increasingly keen to exploit 'knowledge' as a productive resource and a potential means of developing competitive advantage (Hall and Andriani, 2002). Without doubt, improving and expanding information and communication systems, including the Internet, corporate intranets and extranets, have been instrumental in the capture and sharing of intra- and inter-organisational knowledge. This has helped to develop collective knowledge, breeding new ideas and creating an environment that facilitates knowledge sharing, permitting greater scope for continuous improvement.
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