Cocktail for an incident: poor understanding of Human Factors concepts, lack of situational awareness, and poor Crew Resource Management (CRM) skills - (PPT)

摘要

To promote CRM skills, increase Human Factors knowledge throughout the company, and to make teams increase their performances by becoming more aware of the situations they are being exposed to. Requires implementing the following actions: 1) Establish trust 2) Adopt a credible, non-punitive policy toward error 3) Demonstrate commitment to taking action to reduce error-inducing conditions. 4) Ensure a broad comprehension of the way Human Factors aspects impact on Safety and Performance 5) Reinforce CRM training on board, with special focus on threat and error management strategies for crews 6) Reinforce the use of CRM tools on daily operation activities.