A Framework for Human-Agent Social Systems: The Role of Non-technical Factors in Operation Success

摘要

We present a comprehensive framework that identifies a number of factors that impact human-agent team building, including human, agent, and environmental factors. This framework integrates existing empirical work in organization behavior, non-technical training, and human-agent interaction to support successful human-agent operations. We conclude by discussing implications and next steps to evaluate and expand our framework with the aim of guiding future attempts to create efficient human-agent teams and improve mission outcomes.